wasap88 Privacy Policy

01Who We Are

wasap88 ("wasap88," "we," "us," or "our") is the operator of the online gaming and sports betting platform accessible at wasap88.net. wasap88 operates under international gaming authority licensing and provides casino, sportsbook, and related entertainment services primarily to Malaysian players across Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, and Bangsar, as well as to eligible players in other permitted jurisdictions.

wasap88 is the data controller in respect of personal data collected and processed through the Platform. This means we are responsible for determining the purposes and means by which your personal data is processed.

02Scope of This Policy

This Privacy Policy applies to all personal data collected by wasap88 in connection with:

• Registration and maintenance of a wasap88 Account;
• Use of any game, betting, or transaction functionality on the Platform;
• Communications between you and wasap88, including customer support interactions;
• Visits to the wasap88.net website by unregistered visitors;
• Participation in wasap88 promotions, bonus programmes, or surveys.

This Policy does not apply to data processed by third-party payment processors, game studio providers, or other third parties that have their own independent privacy policies governing their data practices.

03Data We Collect

wasap88 collects the following categories of personal data in connection with the Platform:

04How We Collect Your Data

wasap88 collects personal data through the following means:

• Direct submission: Information you provide when registering an Account, completing identity verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated collection: Technical data collected automatically when you access the Platform, including IP address, device identifiers, and browser cookies.
• Third-party sources: Identity and address verification data obtained from KYC service providers; fraud risk signals from payment processors; geolocation data from IP intelligence services used to enforce jurisdictional restrictions.
• Payment processors: Transaction data shared by payment processors including Touch n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, and Public Bank in connection with processing your deposits and withdrawals.

05How We Use Your Data

wasap88 uses personal data for the following purposes:

1. Account management: Creating, maintaining, and securing your wasap88 Account, including processing login authentication and 2FA verification.
2. Identity and age verification: Confirming that you meet the 21+ age requirement and verifying your identity in accordance with KYC obligations under wasap88's gaming licence.
3. Transaction processing: Processing deposits, withdrawals, and bonus allocations to and from your Account balance.
4. Game operation: Operating casino games, sportsbook betting, and other gaming services; maintaining game history and calculating outcomes.
5. Fraud prevention and security: Detecting and investigating fraudulent activity, money laundering, multiple account registration, and other prohibited conduct.
6. Regulatory compliance: Meeting obligations under wasap88's international gaming authority licence, including AML reporting, player fund protection, and responsible gaming requirements.
7. Customer support: Responding to enquiries, resolving disputes, and providing technical assistance.
8. Responsible gaming: Monitoring gaming patterns to identify potential signs of problem gambling; facilitating use of deposit limits, self-exclusion, and other responsible gaming tools.
9. Platform improvement: Analysing aggregate usage data to improve Platform performance, game selection, and user experience for Malaysian players.
10. Marketing communications: Sending promotional offers and bonus notifications to Members who have opted in to receive such communications. You may opt out at any time.

06Legal Basis for Processing

wasap88 processes personal data on the following legal grounds:

• Contractual necessity: Processing required to perform the Agreement between wasap88 and the Member — including Account operation, transaction processing, and game provision.
• Legal obligation: Processing required to comply with KYC, AML, responsible gaming, and data retention obligations under wasap88's gaming licence and applicable law.
• Legitimate interests: Processing for fraud prevention, security monitoring, and Platform improvement, where those interests are not overridden by your data protection rights.
• Consent: Processing for direct marketing communications, where you have provided explicit opt-in consent. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

07Data Sharing and Disclosure

wasap88 does not sell or rent personal data to third parties. wasap88 may share personal data with the following categories of recipients only where necessary and subject to appropriate data protection obligations:

• Payment processors: To facilitate deposit and withdrawal transactions (e.g., Touch n Go eWallet, DuitNow, FPX payment gateway operators).
• KYC and identity verification providers: To conduct identity, age, and address verification checks as required by licensing obligations.
• Game content providers: Game studios providing casino and slot content may receive session identifiers and bet data necessary to operate their games on the Platform.
• IT and infrastructure providers: Cloud hosting, database, and security service providers who process data on wasap88's behalf under data processing agreements.
• Regulatory and law enforcement authorities: Where required by applicable law, court order, or regulatory direction, including mandatory AML reporting obligations. wasap88 will not notify Members of such disclosures where prohibited by law.
• Professional advisers: Legal counsel, auditors, and insurers, subject to confidentiality obligations.

08International Data Transfers

wasap88 operates infrastructure across multiple jurisdictions in Southeast Asia. In the course of operating the Platform, personal data may be transferred to and processed in countries outside Malaysia. wasap88 ensures that any such international transfers are subject to appropriate safeguards, including data processing agreements incorporating standard contractual clauses or equivalent protections, to ensure that your data receives a level of protection consistent with applicable data protection standards.

Where wasap88 shares data with payment processors operating Malaysian payment systems (including Touch n Go eWallet, Boost, GrabPay, DuitNow, and FPX), such transfers are subject to the respective processor's privacy policies and any applicable requirements under Malaysian financial services regulation.

09Data Retention

wasap88 retains personal data for as long as necessary to fulfil the purposes for which it was collected, including compliance with legal and regulatory obligations. The following retention periods apply as a general guide:

• Account and identity data: Retained for the duration of the Account and for a minimum of five (5) years following Account closure, in compliance with AML and gaming licence record-keeping requirements.
• Transaction and gaming records: Retained for a minimum of five (5) years from the date of the transaction, as required by applicable financial services and gaming regulation.
• Customer support communications: Retained for three (3) years from the date of the last interaction, for dispute resolution and quality assurance purposes.
• Marketing consent records: Retained for the duration of the consent and for a reasonable period thereafter as evidence of consent management.
• Technical and log data: Typically retained for 12 months for security monitoring and fraud detection purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with wasap88's data destruction procedures.

10Cookies & Tracking Technologies

wasap88 uses cookies and similar tracking technologies on the Platform for the following purposes:

• Strictly necessary cookies: Required for the Platform to function, including maintaining your login session, remembering your Account preferences, and enabling secure transactions. These cannot be disabled without affecting Platform functionality.
• Performance and analytics cookies: Used to collect aggregate, anonymised data about how visitors use the Platform, which pages are visited most frequently, and where errors occur. This helps wasap88 improve the Platform experience for Malaysian users.
• Functional cookies: Used to remember your language and display preferences between sessions.

You can manage cookie settings through your browser preferences. Disabling certain cookies may affect your ability to use some features of the wasap88 Platform. wasap88 does not use third-party advertising cookies or cross-site tracking technologies for advertising purposes.

11Your Data Rights

As a Member of wasap88, you have the following rights in respect of your personal data, subject to applicable law and regulatory constraints:

• Right of access: You may request a copy of the personal data wasap88 holds about you.
• Right of rectification: You may request correction of inaccurate or incomplete personal data. Some data corrections require reverification of identity.
• Right of erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to wasap88's legal and regulatory retention obligations (which may require wasap88 to retain certain data even after Account closure).
• Right to restriction: You may request that wasap88 restrict processing of your data in certain circumstances, for example while a correction request is being assessed.
• Right to data portability: You may request that wasap88 provide your personal data in a structured, machine-readable format where technically feasible.
• Right to object: You may object to processing of your data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to wasap88 demonstrating compelling grounds for continued processing.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw consent at any time without affecting prior processing.

To exercise any of these rights, please contact wasap88 customer support. Requests will be acknowledged within 48 hours and fulfilled within 30 days, subject to identity verification. wasap88 will not charge a fee for reasonable data subject requests.

12Children's Privacy and Age Restriction

The wasap88 Platform is strictly intended for and available only to persons aged 21 years and above. wasap88 does not knowingly collect personal data from any person under the age of 21. Age verification is conducted during Account registration, and any Account found to belong to a person under 21 will be immediately suspended and all personal data associated with that Account will be deleted.

If you believe that wasap88 has inadvertently collected personal data from a person under 21, please contact our customer support team immediately at [email protected] so that the data can be deleted promptly.

13Security Measures

wasap88 implements the following technical and organisational security measures to protect personal data:

• 256-bit SSL/TLS encryption for all data transmitted between your browser and wasap88 servers;
• Password storage using one-way cryptographic hashing with salting — plain text passwords are never stored;
• Two-factor authentication (2FA) available for all Accounts;
• Role-based access controls limiting internal staff access to personal data to those with a business need;
• Regular security audits and penetration testing of Platform infrastructure;
• Intrusion detection and monitoring systems operating on Platform servers;
• Incident response procedures for data breach detection, containment, and notification.

Notwithstanding these measures, no internet transmission or electronic storage system is completely secure. If you have reason to believe that your Account has been compromised, please contact wasap88 customer support immediately.

14Third-Party Links

The wasap88 Platform may contain references to or integrations with third-party service providers — such as game studios and payment processors — whose services are governed by their own privacy policies. wasap88 does not control and is not responsible for the privacy practices of such third parties. This Privacy Policy applies only to data collected directly by wasap88 through the Platform.

15Changes to This Privacy Policy

wasap88 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform functionality. Material changes will be notified to registered Members by email to the address on record and/or by prominent notice on the Platform. The date of the most recent revision is displayed at the top of this page.

Your continued use of the Platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree to the revised Policy, you must cease using the Platform and may request Account closure.

16Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by wasap88, please contact our customer support team:

• Email: [email protected]
• Live Chat: Available 24/7 through the wasap88 Platform
• Languages: English and Bahasa Malaysia
• Response Time: Acknowledgement within 48 hours; full response within 30 days

Please include "Privacy Request" in the subject line of any email correspondence regarding this Policy to ensure prompt routing to our data protection team.